This section covers the most frequently asked questions by our clients, if your question is not here the do not hesitate to call us on 07 5553 8100

How do I book my holiday?

You need to fill out the form on our website or the form in your pack and send this into us.  We need to receive your signed booking form for us to book your holiday.

Will I be charged a fee if I amend or cancel my reservation?

The cancellation or amendment fee (if applicable) will depend on the accommodation provider's policy. If you have booked flights with your booking then it is unlikely that you will be able to change or cancel your reservation but please call us to discuss.

Who does the bookings and how do I know my booking will be completed?

As a licensed Travel Agent we will complete the whole process for you.  All travel agents in Australia belong to the "Travel Compensation Fund".   The fund fulfils a number of essential functions that underpin financial stability and consumer security in the Australian travel industry sector.  This fund is to safe guard consumers who pay money to travel agents for travel services and they ensure that the consumer receives the appropriate service.  As a licensed Travel Agent we are member of this fund.  

Can I give my flight pack away as a gift?

Yes of course you can. All our packages are transferable and can be given your friends or family as a gift from you, If you are giving away a package as a gift you should refer your loved one to the full terms and conditions available on our website. There can be no refunds granted for packs that have been gifted to friends and family.

Can I use my flights and my discounted accommodation together?

To redeem your flight voucher, you need to purchase a 7 night stay at one of hotels listed at normal hotel rates. You are unable to use any discount vouchers with your flight voucher.

Can I use my flights and accommodation vouchers at different times?

Yes you can. All you need to do is book and pay for the accommodation at the same time as booking the flights.

Can I fly into one city and out of another?

This can be discussed with the booking agent, please make a not of your request on the booking form.

Are there restrictions on the use of the travel voucher?

There are no black out periods. If you want to book a peak period, please ensure you book as far as possible in advance as everything is subject to availability.

Can I split my 7 nights up?

No, the requirement is to book 7 nights at 1 accommodation venue

What if I can’t use my vouchers in the next 24 months?

You can give them to Family and Friends as they are transferable.

Can we stay more that 7 nights?

Yes you can and we can offer you a great deals on extended holidays.

How far ahead can our members book?

Typically you can book your flights and accommodation 12 months out from start date.

Can I request specific accommodation when I want to book my holiday?

Priority will be given to your first preference and thereafter your 2nd, 3rd and 4th options in order. We suggest that you book and confirm as early as possible to ensure availability at your first choice.

Can you make arrangements for children to travel with a voucher holder?

Yes, our travel agents will advise you of the best possible fares on your travel dates. You can nominate the number of bedrooms you require for your family on the booking form.

Can we stay at our selected resort for the minimum period and then stay with friends or make a visit to another city at our own expense?

Yes, as long as you notify us at the time of booking and the minimum number of nights (7) accommodation requirements are met.

Are airport tax’s included in the price?

As you know, airport taxes are a Government charge that is added on to all flights whether you book them or we do. Where ever possible the taxes will be included in your total amount.

Are the vouchers refundable?

As the vouchers involve the airlines they are non-refundable. We have, however, been able to arrange for the vouchers to be fully transferable which means that if you are unable to use them you can give them to friends or family.

Can I pick the airlines that we fly with?

At Ezyflights we fly with all major airlines.

Can I use 2 flight packs and only take 7 nights accommodation?

Each flight pack comes with 7 night’s accommodation. If you were to use 2 flight packs, you would need to use 14 nights of accommodation.

Will my Credit Card details be secure?

Ezyflights protects your personal and credit card details with the latest Secure Socket Layer (SSL) encryption technology. SSL encrypts information to prevent it being read during transmission over the Internet. Ezyflights does not keep any details of your credit card on file.


What will happen to my booking if I don't check-in at the accommodation I have selected?

Most accommodation providers have strict check-in and cancellation policies. If you fail to meet those conditions and have not cancelled your booking within the specified time, you may still be charged for your stay.

What if I am not happy with the pack that I have purchased, what can I do?

Ezyflights prides itself on ensuring the customer is informed of all terms and conditions at the time of the sale and that’s why we record all of our telephone sales calls and have a strict confirmation policy that is enforced. You are welcome to call if you are unsure of the pack you  have purchased. Please call us on 07 5553 8100  one of our customer services consultants will be able to help you.


Management of personal information

All of our databases are protected by firewalls and passwords. Only authorized employees of our company can access this information. You have a right at any stage to see your information that we have stored and you can do this by writing to us.

Refund Policy

Ezyflights take great care in selecting the best employees and providing full training for our Holiday Consultants to ensure they promote our products and services correctly and allow you to make your own decisions. We make every effort to ensure the information on our website and in any marketing that we may do is correct and honest. We do however reserve the right to alter or change them at any time without notification. Where our product is wrongly described or faulty, you may apply for a refund.
We record all our calls for your safety. We are not obliged to give refunds for a change of mind. There may be a $50 administration fee should a refund be granted for any reason other than those listed above.

Do not Call Policy

At Ezyflights, we don’t wish to call individuals that are not interested in receiving our information or having a great affordable holiday. Our customers often give us referrals once they are purchased from us as they would like their friends and family to also have the opportunity of a affordable holiday.  Ezyflights complies with all legislation from the “Do Not Call Register”

We also have included into our correspondence of our packs that you will contacted for customer service purposes to assist you. Our consultants have been trained in the relevant aspects of legislation and standards in our industry. Breaches of these laws or standards, or of the ethical standards of the company is grounds for summary dismissal.

What do I do if my question has still not been answered by the above questions and answers?

If your question is still not answered please don’t hesitate to call our friendly consultants